Returns

We offer hassle free returns, to complete your return, we require a receipt or proof of purchase, orders may be returned up to 30 days for a full refund minus shipping. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a timely refund upon the return of the product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. All returns must be sent in a protected box, if sent in an envelop or without protection we will not accept the return. Please note, we do not accept returns for testers. There may also be a restocking fee of up to 40% if bottle is not returned in original packaging. We are not responsible for unclaimed or lost package. 

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was on our part.

Please allow up to 5 business days for a full refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@passionfragances.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at contact@passionfragances.com for questions related to refunds and returns.